Refund Policy

REFUND POLICY

At LEGACY, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy starting from the date you receive your item.

Eligibility for Return
To be eligible for a return, the item must meet the following conditions:

  • The item must be in the same condition as when you received it.

  • It must be unworn and unused, with all original tags attached.

  • It must be in its original packaging.

  • You must provide the receipt or proof of purchase.

How to Initiate a Return
To initiate a return, please contact us at sac.legacylifestyle@gmail.com. You will receive detailed instructions on how and where to send the item back. Returns sent without prior authorization will not be accepted.

Once your return is received and inspected, you will be notified by email regarding the approval or rejection of your refund. If your return is approved, your refund will be processed and applied to your original method of payment within approximately 3-5 business days.

Non-returnable Items

The following items are not eligible for return:

  • Items returned more than 30 days after the date you received them.

  • Items that have been used or damaged by the customer.

  • Items that are not in their original packaging.

  • Items that do not have all tags and accessories intact.

Exchange Policy

If your product is defective or damaged, we offer exchanges for the same product. To proceed with an exchange:

  • Please contact us at sac.legacylifestyle@gmail.com with photos and/or a video clip of the damaged or incorrect item.

  • We will guide you through the exchange process and ensure you receive a free replacement.

Note:
Exchanges are only available for defective or damaged products. We do not accept exchanges or returns for change of mind, or based on colour, size, or texture.

Refund Process

If your return is approved, the refund will be processed and a credit will be applied to your original payment method. Refund processing typically takes 5 business days. If you haven't received your refund within this time, please:

  • Check your bank account or credit card.

  • Contact your credit card company or bank—there may be some processing time before the refund is officially posted.
    If you still haven't received your refund, please contact us.

Return Shipping and Restocking Fees

  • Return shipping costs are the responsibility of the customer, unless the product was damaged in transit. In such cases, we will cover the return shipping.

  • No restocking fees will be charged, provided that the item is returned in new condition and with all accessories.

Contact Information

For any questions or assistance regarding returns, refunds, or exchanges, please contact our customer support team:
sac.legacylifestyle@gmail.com